FAQs

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Custom Orders

How long do custom orders take?

We love doing custom orders but please be advised that they can take 7-10 days to produce in addition to shipping time.

What is considered a custom order?

Custom orders include dimensional changes, bulk orders, finish options or anything that varies the product from its stock counterpart.

How do I inquire about a custom order?

Please call or email us to inquire about your custom order needs and our current lead times!

Shipping

What are your delivery times?

We are normally 5-7 business days. Custom orders can take up to 14 business days.

How much will shipping cost?

Please add products to cart and shipping will populate based on your location.

Can you provide worldwide shipping?

At this time we do not ship internationally.

My Order

How can I cancel my order?

Please email us to request cancellation. Orders that are over 1 business day old may already be in production and cannot be cancelled.

What if I receive the wrong product?

Please email us with your order number and we will resolve any issue.

Do you offer exchanges for faulty items?

Customer satisfaction is our top priority. We aim to please!

Product

How do I return my product?

Please email us to receive return instructions.

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