After having email issues, I believe the error was on my end as Perry did email me back according to his records. He happily agreed to an exchange. Doesn’t get better than direct contact and follow-up. Thank you.
I'm very happy with this frame. It's well constructed and has a nice finish. Hardware and instructions were included. I'd order this again if the need arises.
Ease of assembling
Easy to follow video
Prompt response and delivery
Beautiful quality frame, great value. Packaged protectively to ensure it arrived in great condition.